Privacy policy

Website privacy policy


The website is operated by Heywood Sweet Temptations. We take your privacy very seriously, therefore we urge you to read this policy very carefully because it contains important information about on:

-Who we are

-How and why we collect, store, use and share personal information

-Your rights in relation to your personal information

-How to contact us and supervisory authorities in the event that you have a complaint


Who we are

Heywood House Café (trading as Heywood Sweet Temptations) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘Controller’ of that personal information for the purposes of these laws.

The personal information we collect and use

1.Personal information you provide to us, we collect the following personal information that you provide to us

-Your name, email address, postal address, telephone number

Some examples of when we collect this information include, when making purchases or signing up for our emails.

2. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you.

-Shall consent on their behalf to the processing of their personal data

-Shall receive any data protection notices on their behalf and

-Shall consent on their behalf to the transfer of their personal data abroad.

3. Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes, quality assurance.

4. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (flash cookies) and single-pixel gifs. Such technologies can be used to track users actions and activities, and to store information about them. We use cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information, visits to our website.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies, if you do not, cookies will not be used. Thereafter you can opt out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website cookie policy.

For further information on cookies generally visit www.aboutcookies.org.uk or www.allaboutcookies.org.


How we use your personal information

We collect information about our users for the following purposes, to process your order.

Who your information may be shared with

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information would be sent via email.

We will ask you whether you would like us to send you marketing messages on the first occasion that you provide and relevant contact information if you do opt in to receive such marketing from us you can opt out at any time. If you have any queries  about how to opt out or if you are receiving messages you do not want you can contact us using the details provided.

info@heywoodsweettemptations.com

Whether personal information has to be provided by you, and if so why

The provision of the following information is required from you: Name, email address, postal address, telephone number.

This is to enable us to do the following: For delivery purposes and to provide you with a proof of receipt.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

How long your personal information will be kept

We will hold your personal information for the following periods.

-Names and address- 6 years to satisfy UK tax

-Email address- deleted after proof of purchase is sent, unless signed up for email marketing.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples

-Payment details are encrypted using SSL

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge, in summary, those include rights to:

-Fair processing of information and transparency over how we use your personal information

-Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

-Require us to correct any mistakes in your information which we hold

-Require the erasure of personal information concerning you in certain situations

-Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit those data to a third party in certain situations.

-Object at any time to processing of personal information concerning you for direct marketing

-Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

-Object in certain other situations to our continued processing of your personal information

-Otherwise restrict our processing of your personal information in certain circumstances

-Claim compensation for damages caused by our breach of any data protection laws.

For further information on each of these rights, including the circumstances in which they apply, see the guidance from the UK information Commissioners Office (ICO) on individuals rights under the General Data Protection Regulations .

If you would like to exercise any of these rights please

-email us on info@heywoodsweettemptations.com

-Let us have enough information to identify you

-Let us have proof of your identity

-Let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe from any direct marketing. If these are offered please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Do you need extra help?

If you would like this policy in another format (for example audio, large print, braille) please contact us using the details below.

Changes to the privacy policy

The privacy policy was published on 27/11/2020 and last updated on 27/11/2020.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will attempt to notify users of any changes by posting these on our policy page.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by email at info@heywoodsweettemptations.com

Terms and Conditions

What You Need to Know

Terms and Conditions

This website is owned and operated by Heywood Sweet Temptations. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors homemade bakes delivered by post. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

As this is a food item it cannot be returned, however if you are not entirely satisfied please get in touch at info@heywoodsweetemptations.com.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Heywood Sweet Temptations. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Heywood Sweet Temptations harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Heywood Sweet Temptations, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Heywood Sweet Temptations assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Wiltshire. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


For any further information please contact us at

info@heywoodsweettemptations.com

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